Frequently asked questions
We provide our customers with a choice of shipping options at checkout, and delivery times for each shipping option is clearly displayed before purchase.
Please note that the shipping times are 'obtained from our shipping provider' and are always estimated. Once an order has left our warehouse, it is in the hands of the delivery/shipping provider to deliver within the specified timeframe.
But should you experience any delays in delivery, please contact us and we will help resolve and liaise with the shipping provider to deliver your order as soon as possible.
Delivery costs vary according to your region. Rates and delivery times are calculated at the time of payment.
Yes, we currently ship to the USA, Canada and Mexico. Delivery costs and times are calculated at the time of payment.
Yes, we accept online payments.
All payments are processed by Shopify and the collection of essential customer information is fast, easy and secure.
Yes, our website is optimized and secured by Shopify and is fully PCI (Payment Card Industry) compliant. So you can rest assured that your payment information is completely secure.
We do not store or have access to your payment information.
We accept online payments from the following platforms:
American Express, Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, Maestro, PayPal, Klarna and many others.
Please note that payment options are subject to availability and user location. They may be updated and modified at any time.
some discount codes cannot be combined with other discounts already received or applied at checkout.
If you have problems applying your discount code at checkout, please contact us for assistance.
Please contact us immediately if you experience a problem with your LUMI product. Depending on the problem, we can usually offer you an immediate replacement or refund.
Use our online chat and our team will help you!
A “refund and return” request must be submitted within 7 days of purchase.
If the product and its packaging are intact, unused and undamaged, or if a manufacturing defect has been found, you are entitled to a refund or replacement. Please contact us within 24 hours of receiving your order to initiate this procedure.
If a product has been used, shows signs of wear or damage, or is out of warranty, you are not entitled to a refund.
When an order does not include free shipping, all shipping costs (including return shipping costs) are the responsibility of the customer.
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