Refund and returns

Norquest Returns Policy

At Norquest, your satisfaction is our priority. Our returns policy ensures peace of mind by offering clear solutions for faulty products within 30 days.

 

1. 30-Day Return Period for Faulty Goods

We are committed to the quality of our products. If you receive a faulty or defective item due to manufacturing issues, you can initiate a return within 30 days of product shipment.

Conditions for Faulty Returns:

  • The product must have a manufacturing defect that makes it unusable.
  • Products damaged due to misuse, improper handling, or failure to follow care instructions are not eligible.
  • Only products purchased through thenorquest.com or its subdomains are covered. Items from third-party sellers are excluded.
  • Please also note that we do not accept returns for Ice baths nor accessories that have been in contact with water.

 

2. 14-Day Return Period for change of mind

If you change your mind, you can initiate a return within 14 days of product shipment.

Conditions for returns after change of mind:

  • Your item must be in the same condition as when you received it – unused and in new condition – and it must be returned in the original packaging with all parts included. Please note that we do not provide free returns, and the customer is responsible for the return shipping cost.
  • Products damaged due to misuse, improper handling, or failure to follow care instructions are not eligible.
  • Only products purchased through thenorquest.com or its subdomains are covered. Items from third-party sellers are excluded.
  • Please also note that we do not accept returns for Ice baths nor accessories that have been in contact with water.

 

3. Easy Return Process

To start a return:

  • Visit our Contact Us page and provide your order number and a detailed description of the issue.
  • Our customer support team will assist you and provide instructions for the return process.

 

4. Return Conditions and Requirements

For a refund or replacement, ensure the returned product:

  • Is in its original condition.
  • Is unused and properly packaged to avoid damage during transit.
  • Please also note that we do not accept returns for Ice baths nor accessories that have been in contact with water.

 

5. Shipping Costs

  • Faulty Goods : We cover return shipping costs for USA-based customers.
  • Change of Mind : If you return an unused item due to a change of mind, you are responsible for return shipping costs.
  • Shipping charges from the original order are non-refundable.

 

6. Inspection and Refund/Replacement

Upon receiving the returned item, our team will inspect it to confirm the reported issue. If the product is deemed faulty:

  • We will process your choice of refund or replacement within 7 days after we receive the product.

 

7. Further Assistance

For any questions or additional support, contact our team via the Contact Us page. We’re here to ensure your experience with Norquest is smooth and enjoyable.